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Help + FAQ

1. WHAT ARE K&P JEWELERS' HOURS?

K&P Jewelers is open for viewing and purchasing online 24/7. Customer Service via email is available at any time.

2. HOW CAN I CONTACT SOMEONE AT K&P JEWELERS?

You can contact us via email at info@kandpjewelers.com or you can send us a message on Instagram (@KandPJewelers) or Facebook (@K&P Jewelers). We will try to respond to all messages within a timely manner.

3. WHAT PAYMENT METHODS DOES K&P JEWELERS ACCEPT?

K&P Jewelers accepts Visa, Mastercard, American Express, Discover, Shop Pay, Google Pay and Apple Pay.

4. WHAT IS YOUR RETURN POLICY? 

Our return policy can be found by clicking here.

5. Sale Item Policy

All items listed on Sale are final sale items. Items listed on sale, when purchased can't be returned or exchanged. 

6. WHAT IF I'M SHIPPED THE WRONG ITEM?

If by chance you receive the wrong item, please email us at info@kandpjewelers.com.

7. WHAT IF I ENTERED AN INCORRECT ADDRESS?

If you entered an incorrect address during your checkout, please email info@kandpjewelers.com ASAP and we will do our best to update the address accordingly. We cannot guarantee that we will be able to update the address in time. 

8. What if I never got a confirmation email to my personal email after placing an order?

 A confirmation email is always sent to your personal email after finishing checking out. If for whatever reason you have not received a confirmation email, please check your spam folder. If the confirmation email is not in your spam folder, please reach out to us at info@kandpjewelers.com.

9. What if my package was returned to sender?

If your package is returned to us for whatever reason, you are responsible for the additional shipping charge to send out the package.

10. What if the item I received is damaged?  

We take pride in packaging your purchased items safely and securely. All items are thoroughly inspected prior than being shipped. If for whatever reason your item is damaged during shipping, you can contact us at info@kandpjewelers.com and we will gladly assist you in resolving the matter.